I pasted my discount code into the checkout box and it isn’t working. What's the problem?

Below are some of the most common challenges when using discount codes:

• On a computer or phone/tablet: Be sure to click the "apply" button after typing or pasting the code in. If the discount code is valid, the discounted amount will show up immediately on the checkout page.
• On a phone/tablet: When typing your code into the box, some phones/tablets will auto-complete words and add a space before or after a word. Make sure that your phone/tablet is not adding a space to the discount code, or the code will not be recognized
• On a phone/tablet: sometimes a phone/tablet will autocorrect words, which will result in a code not working.
• If you are copying+pasting the code and it is not working, try writing the code down and typing the code into the discount box
• On a computer: make sure that num-lock is not on.
•  If you picked a free product reward, you need to add that product to your cart (Ex: you can only use the free Dog Treats reward if you add 1 bag of Dog Treats–whichever flavor you’d like–to your cart. It will not automatically add the item to your cart)
• If you are still struggling with the code being accepted, try changing your browser or if possible try to use a different device.
• Make sure that the coupon code has not already been used and is still valid by the date you're trying to use it.

If these solutions don't help, reach out to us at [e-mail] and we'd be happy to assist.